Partnership Agreement

This Partnership Agreement (“Agreement”) is entered into by and between:

CleanGoGo Ltd
Registered Address: 6 Northgate St, Pembroke SA71 4NR
(“CleanGoGo”, “we”, “us”, or “our”)

and

Partner Cleaner / Cleaning Company
Details provided upon sign-up
(“Partner”, “you”, or “your”).

Effective Date: [Date of acceptance]

1. Definitions and Interpretation

1.1 “Agreement” means this legally binding document together with all schedules, appendices, and amendments.
1.2 “Platform” means the CleanGoGo booking, allocation, and payment system.
1.3 “Customer” means any end-user, client, consumer, tenant, or business who books Services through the Platform.
1.4 “Services” means all cleaning work performed by the Partner under jobs provided through the Platform.
1.5 “Referral Fee” means the contractual compensation (£1,000 per Customer) payable in accordance with Clause 12.
1.6 “Review” means a rating or feedback submitted by a Customer.
1.7 “Confidential Information” means all non-public information relating to CleanGoGo, Customers, or other Partners.
1.8 Headings are for convenience only and shall not affect interpretation.
1.9 Words in the singular include the plural and vice versa.

2. Nature of Relationship

2.1 The Partner is an independent contractor and is not an employee, worker, franchisee, or agent of CleanGoGo.
2.2 The Partner accepts full responsibility for tax, National Insurance, pensions, and other statutory obligations.
2.3 CleanGoGo is not responsible for employment rights, benefits, or obligations.
2.4 The Partner acknowledges that CleanGoGo provides access to Customers but does not guarantee volume of work.
2.5 The Partner shall not represent themselves as acting on behalf of CleanGoGo except in delivering assigned Services.

3. Membership and Fees

3.1 An annual membership fee (“Membership Fee”) is payable upon joining.
3.2 Membership Fees are non-refundable except where required by law.
3.3 Failure to pay Membership Fees may result in suspension or termination.
3.4 CleanGoGo reserves the right to amend Membership Fees with 30 days’ notice.
3.5 Commission: CleanGoGo shall retain 15% of the gross booking value.
3.6 CleanGoGo may amend commission levels with notice.
3.7 Partners shall not attempt to bypass or manipulate fees or commission.

4. Job Allocation and Acceptance

4.1 CleanGoGo determines allocation of jobs at its sole discretion.
4.2 Allocation is based on location, availability, performance, and ratings.
4.3 Partners must respond promptly to job notifications.
4.4 Excessive rejections may lead to removal from the Platform.
4.5 Accepted jobs form a binding obligation on the Partner.
4.6 Subcontracting is prohibited unless expressly authorised.
4.7 Failure to complete jobs may result in financial penalties.

5. Insurance and Compliance

5.1 Partners must maintain Public Liability Insurance of not less than £2m per occurrence.
5.2 Where employing staff, Employers’ Liability Insurance must be maintained.
5.3 Partners must supply certificates of insurance upon request.
5.4 Failure to maintain insurance is grounds for termination.
5.5 Partners must ensure compliance with all applicable health & safety legislation.
5.6 All personnel must hold valid DBS checks.
5.7 Partners must notify CleanGoGo of any criminal convictions.

6. Service Standards

6.1 Services must be performed with reasonable skill and care.
6.2 The Partner shall arrive on time, in a clean and professional manner.
6.3 Services must be carried out with appropriate materials and equipment.
6.4 The Partner must not leave a property unsecured.
6.5 The Partner must immediately report damage or incidents.
6.6 The Partner must follow CleanGoGo’s Service Guidelines (Appendix A).

7. Conduct and Behaviour

7.1 The Partner must treat Customers with respect and courtesy.
7.2 The Partner must not use abusive, discriminatory, or offensive language.
7.3 Alcohol, illegal drugs, or intoxication are strictly prohibited during work.
7.4 The Partner must not share personal contact details with Customers.
7.5 The Partner must not disparage CleanGoGo, its Customers, or other Partners.

8. Quality Control and Reviews

8.1 Customers may submit reviews following each job.
8.2 Reviews are aggregated into an average star rating.
8.3 If the Partner’s average rating falls below 2 stars after 20 reviews, termination may occur.
8.4 CleanGoGo reserves the right to remove reviews deemed fraudulent.
8.5 The Partner consents to reviews being published publicly.

9. Payments

9.1 CleanGoGo collects payments from Customers.
9.2 Payouts to Partners occur on the 1st of each month.
9.3 CleanGoGo may deduct commission, Membership Fees, refunds, and penalties before payout.
9.4 Partners must provide valid bank details.
9.5 Chargebacks or disputes may be deducted from Partner earnings.

10. Cancellations and No-Shows

10.1 Customer cancellations are handled under the Platform’s cancellation policy.
10.2 Partners must provide at least 24 hours’ notice to cancel.
10.3 Last-minute cancellations or no-shows may incur penalties.
10.4 Repeated failures may result in suspension or termination.

11. Data Protection

11.1 Partners must comply with UK GDPR and Data Protection Act 2018.
11.2 Customer data must not be stored, copied, or used outside job delivery.
11.3 Misuse of Customer data is grounds for termination and legal action.

12. Non-Solicitation and Referral Fee

12.1 Partners may not directly or indirectly solicit Customers for 12 months after the last job.
12.2 Breach of this clause triggers a Referral Fee of £1,000 per Customer.
12.3 CleanGoGo may pursue additional damages where appropriate.
12.4 Partners acknowledge this fee is reasonable and enforceable.

13. Confidentiality

13.1 The Partner shall keep all Confidential Information secret.
13.2 This obligation survives termination.
13.3 Disclosure without consent is prohibited except as required by law.

14. Audit and Monitoring

14.1 CleanGoGo reserves the right to audit Partner compliance.
14.2 CleanGoGo may request evidence of insurance, DBS, and equipment standards.
14.3 CleanGoGo may conduct spot checks.

15. Termination

15.1 Either party may terminate with 30 days’ written notice.
15.2 CleanGoGo may terminate immediately for breach, fraud, misconduct, or insolvency.
15.3 Termination does not affect accrued Referral Fees.

16. Indemnity and Liability

16.1 The Partner indemnifies CleanGoGo against all claims and damages arising from Services.
16.2 CleanGoGo’s liability is limited to the commission earned on the relevant booking.

17. Miscellaneous

17.1 Entire Agreement: This document supersedes prior communications.
17.2 Severability: If any clause is invalid, the remainder shall continue.
17.3 Governing Law: England and Wales.
17.4 Jurisdiction: Courts of England and Wales.
17.5 Amendments: CleanGoGo may update this Agreement with notice.

Appendices

• Appendix A: Service Guidelines

• Appendix B: Insurance Requirements

• Appendix C: Code of Conduct

• Appendix D: Prohibited Behaviours

• Appendix E: Complaints Escalation Process

Appendix A – Service Guidelines

• Arrive promptly and on time for all bookings.

• Wear clean, professional attire at all times.

• Use appropriate cleaning materials and equipment for the task.

• Ensure property is secure before leaving.

• Dispose of waste responsibly.

• Treat all Customers, their property, and belongings with respect.

• Report any damage, accidents, or hazards immediately to CleanGoGo.

Appendix B – Insurance Requirements

• Minimum Public Liability Insurance: £2 million per claim.

• Employers’ Liability Insurance if employing staff.

• Partners must maintain valid insurance throughout their membership.

• Copies of insurance certificates must be provided upon request.

Appendix C – Code of Conduct

• No swearing, aggression, or disrespectful behaviour.

• No alcohol or drug use before or during jobs.

• No smoking or vaping inside Customer premises.

• Maintain confidentiality of all Customer information.

• No unauthorised visitors may accompany you to jobs.

• Comply with all relevant health & safety laws.

Appendix D – Prohibited Behaviours

• Soliciting CleanGoGo Customers directly.

• Accepting direct payments from Customers.

• Sharing personal contact details with Customers.

• Falsifying availability or misleading CleanGoGo staff.

• Leaving jobs incomplete without notice.

• Using Customer data for marketing or personal purposes.

Appendix E – Complaints Escalation Process

1. Customer complaint submitted to CleanGoGo.

2. Partner notified within 48 hours.

3. Partner must respond with explanation within 5 working days.

4. CleanGoGo investigates and decides outcome.

5. If upheld, corrective action or refunds may be required.

6. Repeated upheld complaints may result in suspension or termination.